The terms you are agreeing to.

Broker messages, bytes, storage and active devices are metered per organization and shown to you in the console, so what you are billed for is something you can verify rather than take on trust.

We can change published rates with at least 30 days' notice by email. A change takes effect at the start of your next billing term, never in the middle of one you have already paid for. The volume steps on the metered floor apply automatically as your fleet grows and never need asking for.

If an invoice is not paid by its due date, your organization is placed in a past-due state. You keep access to your data and can export it; the ability to adopt new devices and push configuration is locked until the balance is settled. We will always tell you before we lock anything.

Published rates exclude sales tax, VAT and similar. Where we are required to collect a tax, it appears as its own line on the invoice.

Production runs a pinned release. Promotion is preflighted and health-gated and rolls back automatically if the gate fails. The platform is backed up offsite with freshness monitored, and is watched from inside and outside the network boundary. These are things we do, not guarantees of a particular uptime.

A service-level commitment, and any credits that go with it, exists only where your signed order says so. Integrate and Ultimate deployments are scoped per customer and their service level is set in that order. On Connect and Operate there is no uptime warranty; we run the platform as described above and tell you when something is wrong.

Support is by email, and reaches a person. A named support engineer is part of Ultimate. Support bundles let you hand us a problem with its context attached; we would rather see that than a screenshot.

The platform is continuously deployed and the changelog records what ships. We add and improve things without notice. If we ever remove a capability you are paying for, you get at least 60 days' notice and the right to cancel with a refund of any prepaid fees for the period after removal.

We warrant that the service will do what the platform page says it does, with the statuses shown there. Beyond that, the service is provided as is. We do not warrant that it will be uninterrupted or error-free, or that it is fit for a purpose we have not described. Managing hardware in the field carries risk that no software removes, and you are the one who decides what to push to your devices.

To the extent the law allows, our total liability to you for anything arising from the service is limited to the fees you paid us in the twelve months before the claim, and neither of us is liable to the other for indirect or consequential loss — lost profit, lost data you chose not to export, or business interruption. This does not limit liability for fraud, for death or personal injury caused by negligence, or for anything the law says cannot be limited.

These terms are governed by the law of the State of Nebraska. Any dispute that we cannot settle by talking is brought in the state or federal courts sitting in Lancaster County, Nebraska, and both of us accept their jurisdiction.

If we change these terms in a way that affects your rights, we email your organization owners at least 30 days before the change takes effect. Continuing to use the service after that date is acceptance. The effective date at the top of this page is the current version.

These terms, the refund policy, the privacy policy and any signed order between us are the whole agreement. If a court finds one clause unenforceable, the rest stand. Neither of us waives a right by not exercising it promptly.